
Cheryl Richoux-Torres
Top Expert
Learn AI Basics with a Former VP of AI at Cielo Talent

Colorado Technical University

Cerithia Strategies
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Build Your AI Prompting Skills
Starting at $4755h+ of coaching

Master AI Tools for Everyday Efficiency
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Getting Started - AI for Content & Creative
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About
I thought I had it all figured out. At Pontoon Solutions, I was regularly invited into rooms with people two and three levels above my direct manager. Not to present. Not to lead. Just to think out loud. At Waterfield Technologies, I was promoted to report directly to the COO within three months. At Cielo, I was promoted to Vice President within three months of joining as a Senior Director, specifically because I asked bold questions, shared ideas without fear, and brought a way of seeing problems that the organization recognized as rare. Three different companies. Three times the same thing happened. I walked in, brought my thinking, and the leaders two levels up pulled me closer. Then Cielo restructured. The VP role I had earned was absorbed into organizational change. I found myself in a pure execution role, three jobs compressed into one, a title that no longer reflected my contribution, and feedback so vague it could not be acted upon. I was doing everything I had always done. None of it was landing. I know exactly what that feels like from the inside. The confusion of doing everything right and still feeling invisible. The self-doubt that creeps in when an environment stops reflecting back who you actually are. The exhaustion of grinding in a role that was never designed for how your mind works. That feeling at 2pm on a Sunday you cannot quite name. I was not underperforming. I was miscast. And nobody was helping me see that distinction, let alone change it. That experience, combined with 15 years of watching brilliant people stay stuck because nobody taught them the unwritten rules, is what brought me fully into coaching. I had spent years on the other side of the table, in the rooms where promotion decisions actually get made. I knew what executives were really looking for. I knew the difference between being skilled and being seen as strategic. Now I work with high-potential leaders and executives navigating AI-age demands through the Dynatic Intelligence Framework. It is built around three capacities that determine who leads effectively when AI handles everything else: the ability to think in depth, to experiment without ego, and to transfer hard-won expertise across domains. Not the skills AI replicates. The ones it cannot. I hold an MBA, a Master's in Psychological Counseling, a Lean Six Sigma Black Belt, and ICF ACC certification. I previously served as VP of AI Transformation at Cielo Talent, which means this is not theoretical for me. I have been in the rooms where AI strategy either holds or falls apart. If you are done working harder and ready to work differently, let's talk.
Cheryl also coaches for Leadership Coaching, AI Services, Career Coaching, and Business Operations & Strategy. View all.
Cheryl’s Build with AI Qualifications
Coaches professionally
Experience level: Vice President
30+ Build with AI clients
Welcome to my profile! With extensive experience in AI, automation, and leadership development, I am passionate about helping professionals and organizations harness the power of technology to drive transformative change. As an ICF ACC leadership and executive coach at Cerithia Strategies, I specialize in strategic leadership development and have successfully coached numerous high-potential professionals to achieve their career goals. My background includes leading AI transformation initiatives and automation strategies at Cielo Talent, where I developed comprehensive frameworks and identified viable use cases for AI deployment. I have also spearheaded leadership development programs and facilitated design thinking workshops, resulting in significant improvements in organizational efficiency and employee engagement. Let's connect to explore how I can support your journey in AI and automation!
Cheryl can help with:
AI Agents
AI Automation
AI Ethics & Responsible AI
AI Fundamentals
AI Graphics Creation
AI Research
AI Tools & Integration
Prompt Engineering
Why do I coach?
Fifteen years inside organizations taught me something that still bothers me. The most capable people in the room were rarely the ones who got promoted. Not because they lacked talent. Not because they were not working. But because nobody taught them how to be seen, and nobody was invested enough in their potential to help them figure it out. I watched it happen at every level, in every company I ever worked in. That is not a talent problem. It is a visibility problem. And it is completely solvable. What keeps me in this work is the moment a client sees themselves clearly for the first time. Not in a general, feel-good way but in a specific, visceral way. The moment the ceiling they thought was fixed turns out to be a door. The moment renewed confidence shows up not as a feeling but as a behavior change you can watch happen in real time. But the work has taken on a different urgency. AI is restructuring organizations faster than most leaders can adapt and faster than most workers were ever prepared for. Capable, experienced people are being left without a roadmap at the exact moment they need one most. Good people should not get left behind. That is why I coach.
Work Experience

ICF ACC leadership & executive coach
Cerithia Strategies
January 2026 - Present
Since starting the practice, I have worked with emerging and senior leaders, with documented client outcomes: two promotions, including a director-level move one client pursued for five years; two organizational transitions; and two graduate program acceptances. Advise senior leaders on translating AI and digital transformation strategy into organizational execution; featured speaker, Leadership Exchange series on strategy and change leadership. Published episodes include “The Hidden Work of Alignment” and “Strategic Judgment.” Design, administer, and interpret 360-degree qualitative assessments that set the development plan for each engagement, delivered against ICF competencies and logged toward PCC.

Sr Director of Product
Cielo Talent
November 2025 - Present
Hold dual scope: product strategy for an enterprise talent acquisition platform, plus the Automation function, which now reports into this role. Leveraged Claude Code to create an entire enterprise platform for the organization's Solution & Design team. Lead product strategy and roadmap development for an enterprise SaaS platform, translating market analysis and competitive intelligence into revenue-generating priorities. Built and deployed the AI agents behind the product-fit and feature-fit framework: one lets any employee submit a product idea and refine it against organizational strategy in real time, and a Feature Prioritization agent scores features against existing technical capability and business goals, removing bias from roadmap decisions. Facilitated a two-day executive session to define the 2026+ product vision and restore cross-functional alignment. Lead active cost-optimization initiatives targeting redundant IT spend and licensing, building on a track record of $1M+ in prior cost avoidance. Direct cross-functional execution across product, engineering, sales, and customer success to keep delivery aligned to strategic priorities. Built a feature prioritization framework that scores initiatives against technical capability and business goals, taking individual bias out of roadmap decisions. Built a concept alignment mechanism that lets employees submit and pressure-test product ideas against organizational strategy before they reach the roadmap.

Head of AI, VP
Cielo Talent
April 2025 - October 2025
Assessed 18 enabling functions and surfaced 128 use cases, 116 of which cleared viability review, creating the deployment pipeline the organization worked from. Built an internal leadership community of 2,196 members that generated 10,000+ post views in a single quarter, with individual posts holding 500 to 800 views. Deployed five intelligence agents into daily operational use, including a solutions recommendation engine that tightened sales-to-implementation alignment and a risk identification agent that surfaced project risks human review had missed. Ran two facilitated design sessions with the People & Culture organization that reframed employee experience and identified the integration points that shaped the technology roadmap. Authored the SOPs and ISO 42001 certification requirements governing enterprise adoption, with security protocols built into the standard. Exceeded expectations in consecutive quarterly reviews for assessment rigor and cross-functional consulting impact.

Director of Automation
Cielo Talent
December 2024 - March 2025
Rebuilt structure and leadership for the RPA/automation function during a leadership transition, stabilizing team performance immediately. Ran a full vendor RFP and evaluation process for enterprise delivery-optimization technology, delivering data-driven recommendations to executive leadership. Identified platform consolidation opportunities with IT, securing negotiated cost reductions. Promoted to VP of AI Transformation within three months based on strategic and operational impact.

Sr Consultant
Gapingvoid
October 2023 - December 2024
Interviewer
Advised C-suite stakeholders on culture and change strategy for enterprise and public-sector clients, including a Department of Defense engagement. Designed and launched a digital community and onboarding platform that embedded desired culture across a critical DOD client organization. Led nationwide change management workshops (75–80% travel), socializing strategic and cultural transformation initiatives across dispersed teams. Conducted executive stakeholder interviews and translated qualitative and quantitative data into actionable recommendations for senior leadership. Authored strategic presentations, playbooks, and change narratives for C-level audiences.

Operational Excellence
Waterfield Technologies
January 2022 - September 2023
Built and led a newly created OPEX department spanning Business Intelligence, IT Security, M&A Integration, and Data Migration, delivering $1M+ in cost avoidance. Directed M&A integration across all workstreams, cutting integration timelines by six months. Led the enterprise BI strategy and PowerBI rollout that drove real-time, P&L-level decision-making, contributing to a 40% revenue increase. Spearheaded an ERP implementation (Microsoft Dynamics 365) resulting in a 20% company-wide efficiency gain. Instituted a cross-functional technology governance committee that prevented $216K in unnecessary spend within six months. Directed the executive strategic workshop that produced the company's first formal value proposition and strategic plan.

Principal Consultant
Waterfield Technologies
September 2021 - January 2022
Authored Standard Operating Procedures (SOPs) for both the Genesys and Twilio delivery teams through a design thinking workshop which simplified processes and operations by 30%. Customized and led a transformative design workshop, driving a cultural shift in collaboration between delivery and sales which aligned processes, resulting in a 50% improvement in project efficiency and a 20% growth in customer retention. Pioneered the company's initial PowerBI dashboard, transforming team stand-ups by shortening meeting times by 30% and facilitating data-backed decision-making for progressive project outcomes.

Sr. Director Operational Excellence @ Pontoon Solutions (Adecco)
The Adecco Group
May 2020 - September 2021
Interviewer
Recognized as the "Game Changer" of 2020 for developing PontoonON, an automated onboarding tool that achieved 90% process automation and reduced handle time by 82%. Delivered thought-provoking coaching sessions and leadership content, resulting in a 30% increase in employee engagement and a 20% rise in cross-functional collaboration, driving overall departmental success. Modernized the company’s audit process with Explore360, a comprehensive tool that identified 38 improvement projects for the department in the first 3 months of use. Guided an influential design thinking session that ignited the conceptualization and implementation of a pioneering service line, currently in progressive stages with a compelling ongoing prototype, projected to deliver substantial revenue gains and establish a competitive advantage. Founded and launched The Collective, an innovative service, revolutionizing global design thinking sessions across the organization, strengthening client collaboration by 40% and advancing solution effectiveness by 25%. Facilitated design thinking workshops, leading cross-functional teams in employing customer journeys, empathy maps, and design sprints; achieved a 40% increase in user engagement and a 25% decrease in customer churn rate. Forged and sustained valuable connections with procurement and staffing executives at Amazon, Microsoft, Uber, Sanofi, and Infosys, resulting in successful contract renewals and a 20% increase in upsell opportunities. Developed and executed a design thinking education and implementation prototype for executives, resulting in increased adoption of design thinking principles and strategic sessions with clients, elevating the customer experience and driving the development of program roadmaps.

Operations Program Manager
The Adecco Group
March 2018 - May 2020
Hiring Manager
Restructured Infosys MSP team in October 2018 which determined individual performance measures, clarified job roles, and enriched overall team effectiveness by 30% globally. Revamped onboarding and payroll workflows, leading to a 50% reduction in onboarding times, better VOC scores, and heightened compliance measures. Optimized team performance by creating a performance dashboard to monitor average cycle times and aging against client Service Level Agreements (SLAs) reducing onboarding time by 20 days. Implemented a Compliance and Certification management module for the VMS system, resulting in corrected retention of compliance documentation and a 50% reduction in client-based audits. Devised a new process for evaluating overtime (OT) and double time (DT) rules in the system, leading to savings of over $30,000 within the first quarter of implementation.
Education

Villanova University
Certification, Lean Six Sigma Black Belt, Organizational Development, & Change Management
2018 - 2019

Colorado Technical University
Master of Business Administration (MBA), Business Administration and Management, General
2013 - 2015
- Ran CAPSIM project team as COO. Team placed in the top ten nationwide in three rounds of competition (out of 3000+ universities). - Scored in 91% percentile on CompXM - Selected by several professors to lead multiple group projects throughout the program.

Louisiana State University
Bachelors of Science, Psychology

Nicholls State University
Masters of Arts, Psychological Counseling
Pscyhometrics, Cognitive Behavioral Therapy, Career Counseling

Stanford Graduate School of Business
Certification, Design Thinking
Center for Executive Coaching
Certification, Executive Leadership Coach
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Build Your AI Prompting Skills
Starting at $4755h+ of coaching
Master AI Tools for Everyday Efficiency
$95010h of coaching
Getting Started - AI for Content & Creative
$4755h of coaching
Getting Started - AI Productivity
$4755h of coaching
Build a Custom AI Agent or Automation
$95010h of coaching
Build AI Systems for Your Business
Starting at $4755h+ of coaching
Cheryl also coaches for Leadership Coaching, AI Services, Career Coaching, and Business Operations & Strategy. View all.
