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Customer Success Recruiting: Start-to-Finish
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Nail the Customer Success Interviews
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About
Customer favorite
In the top 10% of Customer Success experts on Leland
With over 13 years of leadership experience in top tech companies, I specialize in Technical Program Management, AI/ML, privacy strategy, and leadership coaching. As a seasoned TPM leader and strategic innovator, I’ve successfully led high-impact programs at Apple, Uber ATG, and Aurora Innovation, transforming operations, driving cross-functional collaboration, and delivering mission-critical projects in AI/ML, cloud computing, and autonomous technology.
Mark also coaches for Career Coaching and Technical Program Management. View all.
Mark’s Customer Success Qualifications
Coaches professionally
Experience level: Manager
20+ Customer Success clients
Mark has helped clients get into these companies:
🚀 Why Work With Me? With a proven track record in customer success and leadership, I bring hands-on experience from my role as Director at Mighty AI, where I helped drive strategic growth, customer engagement, and operational excellence—leading to a successful acquisition by Uber. I specialize in customer retention, team leadership, and scaling success strategies in fast-moving industries. Whether you’re an aspiring CS professional looking to break in or a leader aiming to optimize your approach, I provide real-world insights, actionable strategies, and personalized coaching to help you excel. Let’s transform challenges into opportunities and build a customer success strategy that drives real results!
Why do I coach?
✔ ICF Certified & backed by real-world tech leadership experience ✔ Proven success guiding senior leaders in top companies ✔ Experience leading high-impact programs in AI/ML, privacy, and cloud computing ✔ PMP, AWS, and advanced degrees in Psychology & Computer Information Systems 🌟 Results-Driven Coaching with a Personalized Approach 🌟 I work with senior professionals, technical leaders, and career pivoters looking to break into or advance within Big Tech, AI/ML, privacy, and product/TPM leadership roles. My holistic coaching combines strategic career planning, leadership development, and technical insights to drive tangible career outcomes. 📩 Let’s unlock your next career move! Book an intro call today.
Work Experience
Member, Board of Advisors
Washington State University
October 2024 - Present
Senior Product Manager AI/ML
Apple
August 2021 - Present
In my role at Apple, I championed the development and implementation of process improvement protocols, established key performance indicators, and fostered collaboration with cross-functional teams to ensure alignment with business objectives. I strategically orchestrated a triage process resulting in a 30% reduction in conflict resolution instances and managed large features for key Privacy initiatives that appeared in WWDC 2024.
AIML Product Manager
Aurora Innovation
January 2021 - August 2021
In my role as a Staff Program Manager at Aurora Innovation in Seattle, I led the newly formed PMO team in managing a diverse portfolio of projects. I led an initiative that pioneered the identification of construction objects for newly developed self driving trucks.
Leadership Coach
Self Employed
June 2020 - Present
In my role as a Leadership Coach, I have coached over 550 hours and I excel in providing tailored guidance and support to executive leaders. I conduct thorough organizational assessments to identify key areas for improvement and devise strategic solutions that foster a culture of equity, diversity, inclusion, belonging, and engagement. By designing and implementing personalized development plans for executives, I focus on their unique strengths and challenges to maximize their leadership potential.
Staff Program Management Leader
Uber
June 2019 - January 2021
As the lead TPM at Uber ATG Seattle, I oversaw all Machine Teaching data delivery efforts, managed a diverse team of 12 reports, and led a Community team that trained and communicated with over 2000 users globally.
Director - Customer Success
Mighty AI
February 2017 - June 2019
As a Senior Customer Success Director at Mighty AI, I led growth initiatives through business development, client expansion, and project management. I improved pre-sales lifecycle, resulting in a $6.5M contribution in bookings and doubled team capacity for projects per person.
Mark was also given offers to work at
Google
AWS
Meta (Facebook)
Microsoft
Anthropic
Shelf Engine
Coinbase
Education
Georgia Institute of Technology
Master's Degree, Computer Science
2025 - 2027
Purdue University
Master of Science - MS, Industrial and Organizational Psychology
2022 - 2023
Admissions Committee Experience
GPA 3.93
Boston University
Master of Science
2014 - 2016
GPA: 3.8
Washington State University
Bachelor's Degree, Accounting
2008 - 2011
Admissions Committee Experience
5.0 average review
29 reviews
Overall rating
Mark has helped clients get into these companies:
Mark also coaches for Career Coaching and Technical Program Management. View all.